Unlock Code Link at your Site

[Mooncusser]

Mooncusser Films (http://www.MooncusserFilms.com)

Hi, I'm unable to track down my unlock code, which I used for Ver1.0 and the 2.0 upgrade. I emailed the link at your site but they don't seem to know a thing a bout you Marc. Any ideas? Here's the email history.

Dear Christopher,

If he is not an employee with us, I have no clue where he is. I would
not know where to begin to direct you, and I apologize. Call your credit
card company, if you have been charged, and get a contact phone number.

Thank You,
Melanie S.
CS Rep

Original Message Follows:
-------------------------

Hi,
Thanks, I definitely did not purchase through you. Can you point me in
the direction of Marc Sylvester, the guy who created the software and
was at http://www.TheLogoCreator.com.
best,
Christopher Seufert
Mooncusser Films
44 Buena Vista Rd
West Chatham, MA 02669
http://www.MooncusserFilms.com
http://www.ChrisSeufert.com
508-430-2866
On Dec 12, 2003, at 1:06 PM, Web Help wrote:
Dear Christopher,

Their are many different vendors for all companies that have online
purchasing. If you check the card statement that will provide the
correct contact phone number. We are Digital river, a vendor. I cannot
locate you in the system by any search I do, therefore, the order was
not placed with us. I apologize for the inconvenience. Please contact
your credit card company.

Sincerely,
Melanie S.

Original Message Follows:
-------------------------

Hi,

I purchased versions 1.0 and then the upgrade to 2.0 directly from
Marc
himself at the website. Do you represent him?

Christopher Seufert
Mooncusser Films
44 Buena Vista Rd
West Chatham, MA 02669

http://www.MooncusserFilms.com
http://www.ChrisSeufert.com
508-430-2866
On Dec 12, 2003, at 12:52 PM, Web Help wrote:

Dear Christopher Seufert,

I was not able to find an order placed through us using your
information
sent. It may be that you purchased the software through a different
company, so you will need to contact them. Checking you Credit Card
statement and it will have a company name and phone number. I don't
believe this order went through us. If it did it would have "DR"
somewhere on the statement.
Original Message Follows:
-------------------------

Hi Melanie,
Thanks- here's my info
Christopher Seufert
Mooncusser Films
44 Buena Vista Rd
West Chatham, MA 02669
508-430-2866
Chris@MooncusserFilms.com or
Chris@SylvanRealty.com.
To clarify- My purchase was made for the Logo Creator with Marc
Sylvester
On Dec 12, 2003, at 11:43 AM, Web Help wrote:
Dear ,
We have searched our system with the information you provided and
are
unable to find an order. Please reply with your order number. If you
do
not have this information available, please reply with your complete
name, phone number and the e-mail address used when you made your
purchase.

Thank you for contacting the online store's Customer Care Center. If
you
have any further questions or concerns, please "reply" to this
e-mail.

Sincerely,
Melanie S.
Customer Care Center
Case ID 6034552




Original Message Follows:
-------------------------

Hi,
I believe my order was under a credit card that is now defunct. The
order should be listed under either Chris@MooncusserFilms.com or
Chris@SylvanRealty.com. Could you look up my order #? I need to
reinstall the softward as we've had a hard drive crash...
thanks,
Christopher Seufert
508-430-2866
Customer entered OrderID:
------------------------------------------------------------
*** CUSTOMER INFORMATION ***
Customer Name:
Customer Email: chris@mooncusserfilms.com
Customer Password:
Customer Number: 9
Order Number: 9999
Order Date: 19-NOV-97
SID Order Placed: 122

[laughingbird]

Hi Chris.
sorry to have delayed this answer! I've just today seen the post.

I'm not quite sure what the trouble is. However, I can guess that you originally purchased version 1.0 directly from me. When I first launched TLC, I sold it directly. Then, as it grew - I began using DigitalRiver as my eCommerce system.

I DO have you in my records.
If you're looking to update your v1.0 to the newest v3.5 - email me. I'll take care of you. marc1@thelogocreator.com

Hope this helps some Chris! Thanks for the interesting convo between you and DigitalRiver. It's nice to see they do handle download tech support. I never hear much from the users who have purchase/download problems. I only hear the "how do I work this crazy software" type questions.

- Marc