Arrrggghhh Help Me Please

[Deeks35uk]

I recently upgraded to version 5...all was ok, however had fatal hard drive failure and had to buy a new hard drive and re-install, only problem is I dont have my activation codes that were sent for version 5 recently via e-mail, they were in my email which dissapered with my old hard drive, the real problem is that I also dont have an order number, and I paid with paypal to regnow (part of digital river group) so didnt use a credit card, there is no option within the digital river customer services to recover this information and the paypal transaction dosn't give an order number that is recognised, how can I get these codes sent out to me again.

Please help

Ellis:helpnow:

[KD-did]

Ellis, send a PM (private message) to laughingbird be sure to include your email address you used when making your purchase and any other info that will help him look up your order.

[Deeks35uk]

Ok this is getting silly now, I got sent an activation code from the RegNow Order Department, but it dosn't work, so noticed during the installation that you can request the activation code via the programme/software itself, so put in my registered email address, and get the message "your activation code has been sent to ******** the email address registered" cool I think...look into my mail...no email from laughingbird, nothing in junk mail either, that was an a couple of hours ago, and nothing....what do you have to do to get this activation code short of paying for the whole programme again.

[homesight]

You need the code from Marc evidentally. Did you PM laughingbird? He's usually pretty quick to respond.

Ryan.

[Deeks35uk]

yep he responded but not with the activation code I needed, there is obviously some problem somewhere, I have registered my copy of The Logo Creator and have tried requesting the licensing details through the software providing my registered e-mail address, and it tells me the code has been sent out but nothing comming through.

Looks as though Im gonna have to purchase again. DOH!!!

[Chris]

yep he responded but not with the activation code I needed

Did you explain it right to him of what you were needing? I honestly know Marc will send it to you if he has the information needed from you.

Good Luck

[laughingbird]

:D

I responded with the correct code.
Deeks35uk, can you re-read the PM I sent you?

Let me know if I've read your question wrong.

- Marc

[Deeks35uk]

Hi Marc,
Yes got the PM however the software is telling me that this is the wrong activation code, I downloaded the trail version and I am attempting to use the code in the "activate a previous license" section is this right or should I be downloading the software from elsewhere, if so where should I get the download from that will work with the 10 digit activation code you provided.

Cheers Marc
Ellis

[laughingbird]

Ah.

Now I see.

The Trial version uses a different mechanism to unlock.
You'll need to enter a credit card number for this. If the card is approved, you'll be eMailed a key. Also, once approved, the software should unlock automatically.

For the trial version of The Logo Creator, I've used "Softwrap" (http://www.softwrap.com)

The 10 digit activation code I provided (now I see accidently) is a free one month subscription to PhotoObjects.net. You'll get this key when purchasing The Web Graphics Creator.

Let me know if this helps Ellis!

- Marc