Can anyone tell me how to get my logo sets updated

[Zephyr]

Hello,

I need to get my logo sets updated from version 2.6 to 3.0 but when I click the yellow button it tells me I have to pay. Can someone tell me if they've run into this and if so, how to resolve it?

TIA :o

[laughingbird]

Originally posted by Zephyr
Hello,

I need to get my logo sets updated from version 2.6 to 3.0 but when I click the yellow button it tells me I have to pay. Can someone tell me if they've run into this and if so, how to resolve it?

TIA :o

Hold up Zephyr!
DigitalRiver has expired the links that are found in the software! Security reasons.

I'm working on a solution as we speak!
I'm really sorry for the hassles Z! Hang in there with me. We'll have a fix up shortly.

- Marc

[Zephyr]

Please let me know as soon as possible, Im on a itime crunch here.

[KevJensen]

Originally posted by Zephyr
Please let me know as soon as possible, Im on a itime crunch here.


Any idea how much longer it's going to take?

[bluejade]

Hi Zephyr & KevJensen,

We're working on an entirely different method of updating. If all goes well, it may be ready tomorrow.

Regards,
bluejade

[Zephyr]

Are you making progress? I really need the sets for v3.0 asap. Please let me know where I can get them today.

[bluejade]

Hi Zephyr,

Marc's e-mailed you. I hope you're ok now.

Regards,

dn

[KevJensen]

Originally posted by bluejade
Hi Zephyr,

Marc's e-mailed you. I hope you're ok now.

Regards,

dn

Hey, will Marc email me? I need the sets as well.

[laughingbird]

Hi KJ and Zephyr.

I've written you both a personal eMail on this! Let me know if you've recieved it.

Look forward to hearing back from you.

- Marc

[Zephyr]

Thanks Marc, I got your email.

[laughingbird]

Originally posted by Zephyr
Thanks Marc, I got your email.


:banana: :35:

[Paulie]

I also wish to migrate from V2r6 to V3.0. I also wish to purchase an additional logo set.

'Lil help, please!

[Tony]

I also am running version 2.6, and would like to be upgraded. Please advise how I proceed to upgrade.

Thanks:banana:

[bluejade]

Hi Tony and Paulie,

Has Marc contacted you yet? The new updater should be up and running in the near future.

Kind Regards,

dn

[BUCKINGHAM]

Sent a direct email yesterday to Marc regarding how to update to version 3.0......from 2.6...... have not had a reply?
Considering the usual sales and marketing followup emails we get from TLC it seems odd that there is this delay in dealing with existing customers!!!!!

[laughingbird]

Hi Tony, Buckingham.
Thanks for the feedback :)

Tony, I've been trying to write you all week.
It appears that the email address you've supplied here in the forum (when you signed up) is an invalid email addy! I keep getting my letters bounced back to me.

I've sent you a U2U.

Buckingham, I most likely haven't gotten to your letter yet. Yesterday was Sunday - I don't check my email on Sunday. Today, I had to play catch up because of that little fact. I get close to 300 letters a day :17: it gets a little tough to keep up! I do my best!

I will most happily get to your letter and reply.
I do take care of my customers ... it just takes a little time

:banana: <---- me on Sunday

:blahblah: <---- emails I get on Monday

:35: <--- after answering those emails on Tuesday

:6: <--- after reading the Help section of the website

:o <--- after not understanding that help

:mad: <--- after not getting a reply in a while

:57: <-- after finally getting some help!

:lol: <--- after using that help to make money with TLC